THE INCLUSIVE PANDA
People who benefit from the solution but no effort is placed into designing for them.
included People who manage to use the solution anyway but could be thrown out any time. The people you are intentionally designing for, measuring and following up on.
People you do not want using the solution. They could get hurt, or they could hurt others.
People who manage to use the solution anyway, putting themselves and others at risk. A segment of the people you are intentionally designing for but who are still experiencing negative impact.